We are not responsible for any product compatibility conflicts that may occur. You use our product at your own risk. We are only responsible for our ‘Hire Us’ plan’s services which will be done by our developer.
Assistance for products/services purchased is accessible through our support forum. Our support hours are from 10:00 AM to 6:00 PM (GMT +6), from Saturday to Thursday, excluding major holidays. Any questions received outside of these hours will be promptly addressed the following business day.
This refund policy is only valid for our website products & hire us plans (Not for ThemeForest Items). If you would like to request a refund, please open a ticket “Refund Request” in our support forum (You will get this option in footer). When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
- The Product/Service doesn’t work as promised.
- The Product/Services has bugs.
- The Product/Services has an important feature missing, which is mentioned on our Product/Service detail page.
No refunds will be given if your request is over 7 days after purchase.
Our support team is always ready to serve you with quality Web Development services. Thanks for reaching out to itcroc!