Assistance for products/services purchased is accessible through our support forum. Our support hours are from 10:00 AM to 6:00 PM (GMT +6), from Saturday to Thursday, excluding major holidays. Any questions received outside of these hours will be promptly addressed the following business day.
At times, it may be necessary for us to request access to your WordPress account or web hosting panel in order to diagnose and resolve any problems. As the owner of the website, you are fully responsible for maintaining the security and integrity of your data. Please note that we cannot be held responsible for any problems that may arise from the access you grant us. To ensure the safety of your information, we strongly recommend that you create a backup of your data and set up a staging server prior to granting us access to your login for support purposes.